REGISTRATION AND SUBSCRIPTION FAQs
Do I still need to purchase a new LoadXtreme Kit in case my SIM card or phone gets lost?
No. In case you bought a new SIM Card to replace your lost or stolen SIM, just register your new number by changing the mobile number assigned to your LoadXtreme account using the LX NEWCEL command.
I used a different mobile phone when I registered for LoadXtreme, can I re-register my own phone for my LoadXtreme Subscription Program?
Yes, you can. Just register your number by changing the mobile number assigned to your LoadXtreme account using the LX NEWCEL command.
Is my subscription fully transferable or inheritable?
No. Your membership with LoadXtreme program is not transferable or inheritable.
Can I have multiple Subscription Programs under my name?
Multiple subscriptions are allowed up to a maximum of three (3). However, please note that LoadXtreme does not give additional privileges or incentives, nor does it provide special preferences to members who willfully buy multiple subscriptions.
What is PIK?
PIK is your numeric LoadXtreme Personal Identification Key. PIK is used for your account security. Please memorize your PIK or put it in a secure place. Do not divulge your PIK to anyone! We also suggest that you change your PIK regularly. Maximum allowable digits for the PIK are six (6). When changing your PIK (LX CHGPIK), you must not include spaces.
Where do I get my PIK?
Your PIK shall be provided to you by the LoadXtreme SMS registration system during your subscription registration process.
I forgot my PIK. How do I retrieve it?
You need to call the LoadXtreme Customer Service department. Your PIK shall be sent to your mobile number registered in our system. Please note that a service charge may be applied to this type of request.
Can I change my PIK?
Yes, you may, and we encourage you to do so from time to time to ensure that your PIK’s confidentiality is not compromised. Please refer to Changing your PIK section of the LoadXtreme Subscription Program Guide.
Can I use other mobile phones to request changes in my account information?
Yes. But for security purposes, we suggest that you avoid doing so.
Can a TechnoUser refer another TechnoUser?
Yes. Under the TechnoUser Affiliate Program (TAP), a TechnoUser can sign-up another TechnoUser. You may download the latest TAP brochure by visiting the resources page.
RELOAD (loadwallet replenishment notification):
LX RELOAD/////// /
LX TRANSFER LXLOAD
This is because the menu was designed to enable users to freely indicate whichever prepaid products to order. Also, since LoadXtreme's list of products are updated regularly, it would be more difficult to always download the menu for every changes or additions made.
LX LOADS/LOADWALLET FAQs
What are LX Loads?
LX Loads are LoadXtreme Loads. You may also refer to it as 'load wallet' credits. You can use your LX Loads or load wallet credits to ‘retail’ all listed prepaid products. Each time you retail or sell products, the corresponding WSR (wholesale rate) amount of the products will be deducted from your load wallet balance. You may replenish your LX loads by purchasing load wallet credits from Technopreneurs or depositing payments to VMobile accredited banks or bills payment facilities where available.
How do I dispense brand-specific prepaid loads to my customers?
You can dispense brand-specific loads to your customers using the LX LOAD command.
I received a successful loading notification from the system but my customer did not receive the Prepaid Product (PIN-Based, OTA, Insurance). What should I do?
These problems may be caused by telco congestion. Do not send another set of LX LOAD command. By sending an LX RESEND command to the system, you may be able to resend the PIN based products to your customer. Please refer to SMS commands section of the online FAQs. If your LX RESEND command doesn’t work, please notify our Customer Service immediately.
My customer received an error when loading the PIN I dispensed, what should I do?
Re-check the product code you used when you requested the load. You can refer to the LoadXtreme Product and Loading Guide included in your TechnoUser Kit. If you’re sure that the product code you sent and that the parameters you used are correct, call the Customer Service Hotline of the telco operator (included in the Product Guide) and ask for help. Usual errors received during PIN loading are problems related to the operator's own system. However, if their customer service assistants advised you that the load PIN you received are invalid or already used by another subscriber, you can notify LoadXtreme Customer Service to assist you. Here are some steps that must be taken first before calling any customer support:
- Check the balance of your customer. The PIN may have been loaded already by the same customer.
- Make sure the product requested matches the service provider.
- Check the manner how the PIN is being loaded by the customer.
- Double check the PIN forwarded by the system (There might be an error in copying).
- Check for possibility of the PIN being loaded by other persons other than your customers by asking the customer if they have forwarded the PIN to other users.
Loading sometimes take too long. Why does this happen?
These problems may be caused by Telco congestion during peak hours, especially during holidays. Do not send another set of LX LOAD command.
How do I replenish my LX load wallet?
There are various ways.
1. You can ask from your Technopreneur to replenish your account. The Technopreneur may charge not more than 1% of the credit amount as service fee.
2. You can transfer payment to VMobile via Union Bank Bills Payment facility (OTC and ATM).
3. You can send payments to VMobile Technologies by depositing desired amount to VMobile's accredited banks. Please refer to your Quick Guide for more information on these banks.
I have already deposited/transferred payments to VMobile’s bank accounts, but I have not receive my load yet. What should I do?
Check if you have already notified VMobile head office of your payment. Notification is being done by sending the necessary LX RELOAD command to the system. Once the notification is sent, your account shall be replenished as soon as your deposit has been verified. Take note that posting period of your deposit varies depending on bank policies.
What do I do if a LoadXtreme accredited establishment doesn’t recognize or accept my subscription ID card?
Call our attention immediately. Contact LoadXtreme Customer Service Hotline.
SMS COMMANDS
Note: Do not include '<' or '>' when sending your SMS commands
TO REGISTER:
Step 1
LX REG
Ex. LX REG 5412345678 1812345678 08-05-1973 SUN JUAN DELA CRUZ
Allowed Telco Codes: SMART, TNT, GLOBE, TM, SUN, and RED
LX REG
Ex. LX REG 5412345678 1812345678 08-05-1973 SUN JUAN DELA CRUZ
Allowed Telco Codes: SMART, TNT, GLOBE, TM, SUN, and RED
Step 2
LX CHGADDR
Ex. LX CHGADDR 5412345678 123456 1906 Galleria Corporate Ctr. EDSA cor
Ortigas Ave., Quezon City
LX CHGADDR
Ex. LX CHGADDR 5412345678 123456 1906 Galleria Corporate Ctr. EDSA cor
Ortigas Ave., Quezon City
TO MANAGE ACCOUNT:
Change PIK
LX CHGPIK
Ex. LX CHGPIK 5412345678 123456 654321
LX CHGPIK
Ex. LX CHGPIK 5412345678 123456 654321
Check Load Wallet Balance
LX BAL
Ex. LX BAL 5412345678 123456
LX BAL
Ex. LX BAL 5412345678 123456
Change Registered Cellphone Number
LX NEWCEL
Ex. LX NEWCEL 5412345678 123456 09196543210
LX NEWCEL
Ex. LX NEWCEL 5412345678 123456 09196543210
TO SIGN-UP TechnoUsers (Technopreneur Command ONLY - 54 series)
LX IREG TechnopreneurID/PIK/Cellphone#/Telco Code*/Full name/Birthdate/Address
Ex. LX IREG 5412345678/123456/09199876541/smart/Jose R.
Potenciano/08-07-1973/Cuatro de Julio, Galas, Quezon City
LX IREG TechnopreneurID/PIK/Cellphone#/Telco Code*/Full name/Birthdate/Address
Ex. LX IREG 5412345678/123456/09199876541/smart/Jose R.
Potenciano/08-07-1973/Cuatro de Julio, Galas, Quezon City
Note: iREG command is not available to Fast Track Package (FTP) Technopreneurs..
TO SIGN-UP TechnoUsers (TechnoUser command ONLY)
LX TAP TechnoUser ID/PIK/NewRetailerCellphone#/Telco Code*/Full name/Birthdate/Address
Ex. LX TAP 5812345678/123456/09199876541/tnt/Weng Peralta/08-07-1973
/Cuatro de Julio, Galas, Quezon City
* Acceptable Telco codes are SMART, TNT, RED, GLOBE, TM and SUN only.
LX TAP TechnoUser ID/PIK/NewRetailerCellphone#/Telco Code*/Full name/Birthdate/Address
Ex. LX TAP 5812345678/123456/09199876541/tnt/Weng Peralta/08-07-1973
/Cuatro de Julio, Galas, Quezon City
* Acceptable Telco codes are SMART, TNT, RED, GLOBE, TM and SUN only.
TO SELL LOADS:
Over-the-Air Electronic Loads (OTA)
LX LOAD
EX. LX LOAD 54012345678 112233 S30X 09201234567
LX LOAD
EX. LX LOAD 54012345678 112233 S30X 09201234567
Variable Denomination OTA (Pa-piso-pisong dagdag)
Available for Globe and TM Subscribers only
Denomination ranges only from 20 to 150 pesos
WSR rate is 9.89% of Product Denomination
LX OTA////
Ex. LX OTA 54012345678/112233/GLOBE/26/09172042410
Available for Globe and TM Subscribers only
Denomination ranges only from 20 to 150 pesos
WSR rate is 9.89% of Product Denomination
LX OTA
Ex. LX OTA 54012345678/112233/GLOBE/26/09172042410
Electronic PINs (Card-based prepaid load products)
LX LOAD
Ex. LX LOAD 54012345678 112233 LEVELUP100 09229224545
for Electronic PIN (e-PIN)
LX LOAD
Ex. LX LOAD 54012345678 112233 LEVELUP100 09229224545
for Electronic PIN (e-PIN)
RESENDING LOADS:
Available only for e-PIN products
LX RESEND
EX. LX RESEND 54012345678 112233 S300 87654321
LX RESEND
EX. LX RESEND 54012345678 112233 S300 87654321
RELOAD (loadwallet replenishment notification):
LX RELOAD
EX. LX RELOAD 54012345678/112233/ 2500/BDO/ADB Ave//464/007-261-50338-3/05-07-2008/11:30:12
RELOAD (via Smart Money or GCash):
LX RELOAD ///// /
EX. LX RELOAD 54012345678/112233/ 2500/SMC 1234567890123456/987654321/05-07-2008/11:30:12
TRANSFER COMMAND (Technopreneur command ONLY)
LX TRANSFER
Ex. LX TRANSFER 5412345678 112233 LXLOAD 2500 6212345678 09172042410
TEXTCARE command:
Members may send the following SMS command format for TextCare support:
ID numbermessage...
send to any of the following:
0921-2122191 (Smart)
0927-8538041 (Globe)
0923-6036631 (Sun)
ID number
send to any of the following:
0921-2122191 (Smart)
0927-8538041 (Globe)
0923-6036631 (Sun)
TECHNOPRENEUR FAQs
As a Technopreneur, how do I 'sign-up TechnoUsers?
To sign-up TechnoUsers, use the following SMS command or click here to refer to SMS FAQs.
LX iREG TechnopreneurID/PIK/Cellphone#/Telco Code/Full name/Birthdate/Address
Ex. LX iREG 5412345678/123456/09199876541/smart/Jose R.
Potenciano/08-07-1973/Cuatro de Julio, Galas, Quezon City
To sign-up TechnoUsers, use the following SMS command or click here to refer to SMS FAQs.
LX iREG TechnopreneurID/PIK/Cellphone#/Telco Code/Full name/Birthdate/Address
Ex. LX iREG 5412345678/123456/09199876541/smart/Jose R.
Potenciano/08-07-1973/Cuatro de Julio, Galas, Quezon City
Note: iREG command is not available to Fast Track Package (FTP) Technopreneurs.
What is GRO?
GRO stands for Guaranteed Retail Override. GROs are commissions credited to your account as load wallet each time your TechnoUsers dispense loads. However, crediting of GRO is subject to certain qualification requirements.
GRO stands for Guaranteed Retail Override. GROs are commissions credited to your account as load wallet each time your TechnoUsers dispense loads. However, crediting of GRO is subject to certain qualification requirements.
Are there requirements to earn my GRO?
Technopreneurs are required to replenish a minimum of One Thousand (1,000) LoadWallet credits every calendar month to earn the GRO. Replenishments should be made either via bank deposit/bills payment or load wallet transfer from Independent Business Center (IBC) operators. Also, those who converted their myLX credits to load wallet still qualifies as long as they are able to make load sales of up to one thousand (1,000) worth per month.
Technopreneurs are required to replenish a minimum of One Thousand (1,000) LoadWallet credits every calendar month to earn the GRO. Replenishments should be made either via bank deposit/bills payment or load wallet transfer from Independent Business Center (IBC) operators. Also, those who converted their myLX credits to load wallet still qualifies as long as they are able to make load sales of up to one thousand (1,000) worth per month.
What happens to my GRO if I fail to meet the requirements?
Should a Technopreneur fails to comply with the monthly requirement, the Technopreneur account shall temporarily stop earning GRO until the requirement is made within that month. If the Technopreneur still fails to meet the requirement up to the next calendar month, all GRO which was temporarily withheld shall be permanently forfeited.
Should a Technopreneur fails to comply with the monthly requirement, the Technopreneur account shall temporarily stop earning GRO until the requirement is made within that month. If the Technopreneur still fails to meet the requirement up to the next calendar month, all GRO which was temporarily withheld shall be permanently forfeited.
MyLX and XBIZ FAQs
What are the different SMS commands to access MyLX information?
For Business Center activation
MYLX ACTIVATE UID/PIK/SPONSOR_ID/PLACEMENT_ID/POS
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
SPONSOR_ID is the 10-digit ID of your Sponsor
PLACEMENT_ID is the 10-digit ID of your network structure placement
POS means the placement position which is either A or B
Example:
MYLX ACTIVATE 09171234567/123456/54065498712/54065498712/A
MYLX ACTIVATE UID/PIK/SPONSOR_ID/PLACEMENT_ID/POS
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
SPONSOR_ID is the 10-digit ID of your Sponsor
PLACEMENT_ID is the 10-digit ID of your network structure placement
POS means the placement position which is either A or B
Example:
MYLX ACTIVATE 09171234567/123456/54065498712/54065498712/A
Note: A confirmation SMS message will be sent to you upon receipt of CORRECT command:
Your LX Gateway: 09171234567. Activation successful. Don’t forget to register your PPSC (Product Pack Sales Code).
Your LX Gateway: 09171234567. Activation successful. Don’t forget to register your PPSC (Product Pack Sales Code).
Activation Code Registration (PPSC)
MYLX PPSC UID/PIK/PPSC
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
PPSC means Product Pack Sales Code which is a 16-digit code found at the back of your LX registration card
Example:
MYLX PPSC 5412345678/123456/3216549870123456
*You will receive this message:
Your LX Gateway: 09175522616. MYLX: You have successfully activated your Product Pack Sales Code
MYLX PPSC UID/PIK/PPSC
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
PPSC means Product Pack Sales Code which is a 16-digit code found at the back of your LX registration card
Example:
MYLX PPSC 5412345678/123456/3216549870123456
*You will receive this message:
Your LX Gateway: 09175522616. MYLX: You have successfully activated your Product Pack Sales Code
Balance Inquiry
MYLX INQBAL UID/PIK
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
PPSC means Product Pack Sales Code which is a 16-digit code found at the back of your LX registration card
Example:
MYLX INQBAL 5412345678/123456
Reply :
5412345678 mylx available balance : P2,000.00, mylx cumulative earnings :
P4,000.00, XBIZ available balance : P864.64, XBIZ cumulative earnings :
P864.64
Note :
INQBAL command is subect to 2.00 SMS charge. In case the account has insufficient balance, no system reply will be sent.
MYLX INQBAL UID/PIK
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
PPSC means Product Pack Sales Code which is a 16-digit code found at the back of your LX registration card
Example:
MYLX INQBAL 5412345678/123456
Reply :
5412345678 mylx available balance : P2,000.00, mylx cumulative earnings :
P4,000.00, XBIZ available balance : P864.64, XBIZ cumulative earnings :
P864.64
Note :
INQBAL command is subect to 2.00 SMS charge. In case the account has insufficient balance, no system reply will be sent.
Points Inquiry
MYLX INQBAL UID/PIK
Example:
MYLX INQPOINTS 5412345678/123456
Sample Reply :
Team A : 0 GSP, Team B : 800 GSP, Cumulative GSRL (1-8) : 482,000, RANK :
ACE
Note :
INQPOINTS command is subect to 2.00 SMS fee. In case the account has insufficient balance, no system reply will be sent.
MYLX INQBAL UID/PIK
Example:
MYLX INQPOINTS 5412345678/123456
Sample Reply :
Team A : 0 GSP, Team B : 800 GSP, Cumulative GSRL (1-8) : 482,000, RANK :
ACE
Note :
INQPOINTS command is subect to 2.00 SMS fee. In case the account has insufficient balance, no system reply will be sent.
MYLX Encashment Request
MYLX ENCASH UID/PIK/AMOUNT/REQUEST_TYPE/DESTINATION
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
AMOUNT should be minimum of 1000 (no comma)
REQUEST_TYPE is currently set at CHECK
DESTINATION should be any authorized check pickup center. Currently PALAWAN or MANILA only.
Example:
MYLX ENCASH 5412345678/123456/1000/CHECK/MANILA
Sample Reply :
Successfully sent a request for encashment.Your check will be available on Fri.(--/--/2009)3:00pm Your Refnum is 565-xxxxx, pls keep this for future reference.
MYLX ENCASH UID/PIK/AMOUNT/REQUEST_TYPE/DESTINATION
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
AMOUNT should be minimum of 1000 (no comma)
REQUEST_TYPE is currently set at CHECK
DESTINATION should be any authorized check pickup center. Currently PALAWAN or MANILA only.
Example:
MYLX ENCASH 5412345678/123456/1000/CHECK/MANILA
Sample Reply :
Successfully sent a request for encashment.Your check will be available on Fri.(--/--/2009)3:00pm Your Refnum is 565-xxxxx, pls keep this for future reference.
Conversion of earnings to LX loadwallet
MYLX CONVERT UID/PIK/AMOUNT
Example:
MYLX CONVERT 5412345678/123456/1000
Sample Reply :
Your LX Gateway: 09175522618. Request sent for conversion of P1,000.00 from MyLX 5408033888 to LX Loads.. RefNum:00000910
MYLX CONVERT UID/PIK/AMOUNT
Example:
MYLX CONVERT 5412345678/123456/1000
Sample Reply :
Your LX Gateway: 09175522618. Request sent for conversion of P1,000.00 from MyLX 5408033888 to LX Loads.. RefNum:00000910
For XTREME BUSINESS (TAP)
BALANCE INQUIRY
XBIZ INQBAL UID/PIK
Example:
XBIZ INQBAL 5412345678/123456
Sample Reply :
Your LX Gateway: 09175522618. 5408033888 Available Bal. is P1000.00
XBIZ INQBAL UID/PIK
Example:
XBIZ INQBAL 5412345678/123456
Sample Reply :
Your LX Gateway: 09175522618. 5408033888 Available Bal. is P1000.00
XBIZ Encashment Request
XBIZ ENCASH UID/PIK/AMOUNT/REQUEST_TYPE/DESTINATION
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
AMOUNT should be minimum of 1000 (no comma)
REQUEST_TYPE is currently set at CHECK
DESTINATION should be any authorized check pickup center. Currently PALAWAN or MANILA only.
Example:
XBIZ ENCASH 5412345678/123456/1000/CHECK/MANILA
Sample Reply :
Successfully sent a request for encashment.Your check will be available on Fri.(--/--/2009)3:00pm Your Refnum is 565-xxxxx, pls keep this for future reference.
XBIZ ENCASH UID/PIK/AMOUNT/REQUEST_TYPE/DESTINATION
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
AMOUNT should be minimum of 1000 (no comma)
REQUEST_TYPE is currently set at CHECK
DESTINATION should be any authorized check pickup center. Currently PALAWAN or MANILA only.
Example:
XBIZ ENCASH 5412345678/123456/1000/CHECK/MANILA
Sample Reply :
Successfully sent a request for encashment.Your check will be available on Fri.(--/--/2009)3:00pm Your Refnum is 565-xxxxx, pls keep this for future reference.
Conversion of earnings to LX loadwallet
XBIZ CONVERT UID/PIK/AMOUNT
Example:
MYLX CONVERT 5412345678/123456/1000
Sample Reply :
Your LX Gateway: 09175522618. Request sent for conversion of P1,000.00 from ID 5408033888 to LX Loads. RefNum:00000910
XBIZ CONVERT UID/PIK/AMOUNT
Example:
MYLX CONVERT 5412345678/123456/1000
Sample Reply :
Your LX Gateway: 09175522618. Request sent for conversion of P1,000.00 from ID 5408033888 to LX Loads. RefNum:00000910
VMobile M-Power SIM FAQs
Why is the SIM on a 'pre-selling' stage?
Due to public demand, the first batches of the VMobile M-Power SIM Card is being sold on a pre-selling basis only. This is also in preparation for a Simultaneous nationwide special features activation to be announced soon.
Due to public demand, the first batches of the VMobile M-Power SIM Card is being sold on a pre-selling basis only. This is also in preparation for a Simultaneous nationwide special features activation to be announced soon.
What are the Special Features of the VMobile M-Power SIM Card?
There are lots of special and unique features of the VMobile M-Power SIM Card that VMobile members will surely be proud of. These will be announced soon.
There are lots of special and unique features of the VMobile M-Power SIM Card that VMobile members will surely be proud of. These will be announced soon.
What are the VMobile SIMs default features without the 'special features'?
The VMobile M-Power SIM is pre-loaded with 35 texts to all networks. It may be used for texting and calling just the like any regular Smart Buddy SIM.
The VMobile M-Power SIM is pre-loaded with 35 texts to all networks. It may be used for texting and calling just the like any regular Smart Buddy SIM.
Why did you release the VMobile M-Power SIM Card without the 'special features'?
The purpose is to distribute the SIM in advance to all members in preparation for a nationwide download/activation to be announced by VMobile soon.
The purpose is to distribute the SIM in advance to all members in preparation for a nationwide download/activation to be announced by VMobile soon.
Is it true that the VMobile M-Power SIM Card is already a menu based SIM?
There are many special and unique features of the VMobile M-Power SIM Card and this includes the availability of a special menu that can be used in sending commands to the LoadXtreme system. Other special features will also be made available soon. To download the menu, users must send the command LXTM to 5986.
There are many special and unique features of the VMobile M-Power SIM Card and this includes the availability of a special menu that can be used in sending commands to the LoadXtreme system. Other special features will also be made available soon. To download the menu, users must send the command LXTM to 5986.
I received an SMS broadcast that the VMobile M-Power SIM menu is available for download under Public Beta stage, what does this mean?
The availability of the VMobile SIM Menu will initially be made available under Public Beta to familiarize members on its use prior to actual launch.
The availability of the VMobile SIM Menu will initially be made available under Public Beta to familiarize members on its use prior to actual launch.
Will the use of VMobile M-Power SIM Menu be free from SMS charges?
During the Public Beta stage, sending commands to LoadXtreme via the use of menu shall be charged P1.00. This SMS charge will be levied on top of a subscriber's regular load, which means that even if a user is subscribed to UNLI promos, a separate P1.00 charge will be deducted. Further announcements will be made once the special product menu is available.
During the Public Beta stage, sending commands to LoadXtreme via the use of menu shall be charged P1.00. This SMS charge will be levied on top of a subscriber's regular load, which means that even if a user is subscribed to UNLI promos, a separate P1.00 charge will be deducted. Further announcements will be made once the special product menu is available.
How do I download the LoadXtreme menu to my VMobile M-Power SIM?
To download the menu, users must send the command LXTM to 5986. Normally, it would only take a few minutes for the download to be successful.
To download the menu, users must send the command LXTM to 5986. Normally, it would only take a few minutes for the download to be successful.
Will the menu be made available to all subscribers regardless of their telco subscription?
No. The VMobile M-Power SIM menu will be made available only to pre-selected Smart Buddy and VMobile M-Power SIM users only. Globe, TM, Sun, Talk N Text, Red Mobile, and postpaid subscribers will not be allowed to download the menu.
No. The VMobile M-Power SIM menu will be made available only to pre-selected Smart Buddy and VMobile M-Power SIM users only. Globe, TM, Sun, Talk N Text, Red Mobile, and postpaid subscribers will not be allowed to download the menu.
I have sent the LXTM command to 5986, but it seems there is no response, what should I do?
Downloading the menu takes quite some time due to the size and demand of the application. Once you have sent the command, do not send another to avoid delays. Please allow 1-2 hours before you decide to download the menu again.
Downloading the menu takes quite some time due to the size and demand of the application. Once you have sent the command, do not send another to avoid delays. Please allow 1-2 hours before you decide to download the menu again.
I noticed that the menu does not have product selection features similar to a 'pull-down' menu wherein users can just select the product they want to order, why is this so?
This is because the menu was designed to enable users to freely indicate whichever prepaid products to order. Also, since LoadXtreme's list of products are updated regularly, it would be more difficult to always download the menu for every changes or additions made.
Are all prepaid products available for access in the menu?
Yes, all prepaid products available at LoadXtreme will be made accessible. The menu was designed without a 'pull-down' feature to enable users to freely indicate which products to order regardless of telco affinity.
Yes, all prepaid products available at LoadXtreme will be made accessible. The menu was designed without a 'pull-down' feature to enable users to freely indicate which products to order regardless of telco affinity.
How do I access the menu?
Under Smart Menu, select 'LoadXtreme' and select appropriate options you want to use.
Under Smart Menu, select 'LoadXtreme' and select appropriate options you want to use.
How much is the Price of the VMobile M-Power SIM Card?
The price of the SIM card is P50.00, if purchased at VMobile head office Cashier. Don't forget to bring one (1) valid ID (e.g SSS, Driver's License, Postal ID, GSIS, School ID, etc.)
The price of the SIM card is P150.00 if purchased through LoadXtreme Online Shopping Cart. The amount includes Philippine domestic shipping charges (international shipping not allowed).
The price of the SIM card is P50.00, if purchased at VMobile head office Cashier. Don't forget to bring one (1) valid ID (e.g SSS, Driver's License, Postal ID, GSIS, School ID, etc.)
The price of the SIM card is P150.00 if purchased through LoadXtreme Online Shopping Cart. The amount includes Philippine domestic shipping charges (international shipping not allowed).
How do I purchase the VMobile M-Power SIM?
You may choose between two options in purchasing the V-Mobile M-Power SIM, (1) through direct purchase from head office cashier, or (2) via LoadXtreme Shopping Cart.
You may choose between two options in purchasing the V-Mobile M-Power SIM, (1) through direct purchase from head office cashier, or (2) via LoadXtreme Shopping Cart.
Can I authorize somebody to purchase the VMobile M-Power SIM on my behalf?
No, you may not. If you cannot personally visit our head office to personally purchase the SIM, we suggest that you use the LoadXtreme Online Shopping Cart facility.
No, you may not. If you cannot personally visit our head office to personally purchase the SIM, we suggest that you use the LoadXtreme Online Shopping Cart facility.
How do I purchase the VMobile M-Power SIM via VMobile Head Office cashier?
- Get ORDER SLIP and fill it out. (make sure you have queuing number for cashier and CS)
- Proceed to Customer Service for verification of account.
- After verification, proceed to the Cashier and pay P50.
- Cashier shall release the VMobile M-Power SIM Card to the member.
How do I purchase the VMobile M-Power SIM via LoadXtreme Online Shopping Cart?
- Log on to www.loadxtreme.ph using your Member ID and PIK.
- Under Main Menu -> Transaction Tools, click the 'Shopping Cart' option.
- Select 'VMobile SIM' from the Products List by clicking 'Add'.Please make sure that you have at least P150.00 load wallet credits in your LoadXtreme account. Note: P50.00 is the price of the VMobile M-Power SIM card and P100.00 for the domestic shipping cost (international shipping not allowed). Please allow 2-3 days delivery.
- Click 'Check-out now' icon when you are satisfied with your order.
- Fill out the information needed for the VMobile M-Power SIM Card whether it shall be delivered to your registered address or preferred delivery address. Please make sure that your address details are accurate for hassle-free delivery. Mobile number information is also mandatory.
- Finalize your transaction by clicking 'Finalize' button. The next screen will provide you your reference number. If you provided your e-mail address information, your transaction reference number will be sent there as well.
Who are eligible or entitled to buy the VMobile M-Power SIM Card?
The VMobile M-Power SIM Card is available and exclusive to VMobile members (Technopreneurs and Technousers) on a 1:1 basis only.
The VMobile M-Power SIM Card is available and exclusive to VMobile members (Technopreneurs and Technousers) on a 1:1 basis only.
Can I buy more than one VMobile M-Power SIM Card?
No. Only one (1) VMobile M-Power SIM Card will be made available to each member account. In short, the SIMs will be provided on a 1:1 (ID:SIM) basis only.
No. Only one (1) VMobile M-Power SIM Card will be made available to each member account. In short, the SIMs will be provided on a 1:1 (ID:SIM) basis only.
What will I do if I lost my VMobile M-Power SIM Card? Can I get a replacement?
If you lost or damaged your VMobile M-Power SIM, you may request for replacement by submitting a duly notarized Affidavit of Loss to our head office through mail or hand-carry. Please allow 2-3 working days upon receipt of the affidavit, for processing of your request. Once approved, you will be instructed to follow the usual process in ordering a new SIM.
If you lost or damaged your VMobile M-Power SIM, you may request for replacement by submitting a duly notarized Affidavit of Loss to our head office through mail or hand-carry. Please allow 2-3 working days upon receipt of the affidavit, for processing of your request. Once approved, you will be instructed to follow the usual process in ordering a new SIM.
Is the VMobile M-Power SIM included already with our purchase of Gold or Silver myEnterprise package?
No. You must separately purchase the SIM via (1) direct purchase from head office cashier, or (2) via LoadXtreme Shopping Cart.
No. You must separately purchase the SIM via (1) direct purchase from head office cashier, or (2) via LoadXtreme Shopping Cart.
Would the VMobile M-Power SIM be available from Independent Business Centers (IBC)?
No. The SIM will only be available via (1) direct purchase from head office cashier, or (2) via LoadXtreme Shopping Cart.
No. The SIM will only be available via (1) direct purchase from head office cashier, or (2) via LoadXtreme Shopping Cart.
Am I required to replace my existing non-VMobile SIM with this VMobile M-Power SIM?
It is your option to replace or not to replace your existing SIM. However, we recommend that you make use of the new VMobile M-Power SIM to maximize its features and benefits.
It is your option to replace or not to replace your existing SIM. However, we recommend that you make use of the new VMobile M-Power SIM to maximize its features and benefits.
Would the VMobile M-Power SIM replace our Technopreneur/TechnoUser Access cards?
No, it won't. Since the VMobile M-Power SIM will be made available to VMobile members only, a TP or TU account is required before purchase of the SIM can be made.
No, it won't. Since the VMobile M-Power SIM will be made available to VMobile members only, a TP or TU account is required before purchase of the SIM can be made.
LIST OF BANKS ACCEPTING REPLENISHMENT OF LX LOAD WALLET
- Union Bank of the Philippines (UBP) Bills Payment Facility
Nationwide coverage; SAME DAY crediting; Does not require LX RELOAD notification - Union Bank of the Philippines (UBP)
Current Account No.: 00-059-002607-0
Nationwide coverage; Waived inter-branch deposit charge; Same bank day crediting; Requires LX RELOAD notification before 7PM - Banco De Oro (BDO)
Savings Account No.: 464-006-2675
Nationwide coverage; Waived inter-branch deposit charge; Same bank day crediting; Requires LX RELOAD notification before 7PM - Bank of the Philippine Islands (BPI)
Current Account No.: 4021-0110-91
Nationwide coverage; Waived inter-branch deposit charge; Same bank day crediting; Requires LX RELOAD notification before 7PM - Metrobank (MBTC)
Current Account No.: 007-261-50338-3
Metro Manila only; With inter-branch deposit charge for deposits made outside Metro Manila; Same bank day crediting; Requires LX RELOAD notification before 7PM
IMPORTANT:
- Minimum deposit/payment amount is P500.00
- After payment/deposit has been made, make sure that you send the following SMS command to your assigned SMS Gateway (except for payments made using UBP Bills Payment):
LX RELOAD/ / / / / / / /
Example:
LX RELOAD 54012345678/112233/ 2500/BDO/ADB Ave//464/007-261-50338-3/05-07-2008/11:30:12 - Effective 15 June 2009, All LX Load Wallet crediting from bank deposits will be done same day in two (2) batches: 3:00pm and 7:00pm.
- Bank Deposits with successful LX RELOAD requests from 7:01pm onwards will be credited starting 11:00am next working day
Union Bank Bills Payment now available!
- Over-the-Counter Payment (OTC)
- ATM Payments
Easy steps to pay VMobile:
- For OTC payments, proceed to any UnionBank branch.
- Fill-out a Bills Payment slip (as shown below) in duplicate copies. Once validated by the Teller, you will be given the duplicate copy plus a Transaction Receipt.
Note that the Payor's Name and the Account #/Card #/Ref # are MANDATORY fields. Use your ID number for these fields. Your payment will be applied by VMobile based from these information. - Segregate CHECK from CASH payments. For check payments, indicate the Drawee Bank/Branch and the check number. For cash payments, indicate the denomination and quantity of bills.
- If you have an account with UnionBank, and wish to pay via Debit-to-account, fill-out the Account Number field found at the upper right portion of the form.
- For ATM payments, simply enter your PIN number. Choose bills payment from the onscreen MENU and follow the step by step procedures displayed on the screen. (Available to UnionBank ATM machines and Account holders only)
- For Internet payments, simply log on to your personal account via www.unionbankph.com and choose "BILLS". Follow the simple steps displayed on the screen. (Available to UnionBank account holders only)
BDO Auto-Debit now available!
Enjoy the convenience of replenishing your Load wallet thru your BDO bank account without ever leaving your home!
With BDO Auto-debit, all you have to do is send a Text message to LoadXtreme and your Technopreneur or TechnoUser account will subsequently be replenished within the day thru your BDO bank account. The amount indicated in your Text request will be debited from your BDO account. That’s hassle-free replenishment for your LoadXtreme loadwallet!
Just follow these simple steps and enjoy the convenience:
- Enroll your BDO bank account under the Auto Debit Arrangement by visiting your BDO servicing branch and filling-up the ADA Enrollment Form. Indicate your LX ID as Subscriber Number under the Customer Payee List Information section of the form (see figure below).
- Submit the document to BDO – ADB Branch G/F Robinsons Equitable Tower ADB Avenue, cor. Poveda St. Pasig City or send the form to VMobile head office with address at:
1906 Galleria Corporate Center
EDSA cor. Poveda Ave., Quezon City - Wait for the approval confirmation of your ADA enrollment via SMS.
- Once enrolled, you may begin to use the LoadXtreme-BDO Mobile Auto-Debit by sending the following SMS command to the LoadXtreme system each time you need to replenish your LX account:
LX BDODEBIT/ /
Example: LX BDODEBIT 5412345678/123456/500
Important Notes: Minimum allowable amount is P500. Auto-debit commands sent beyond 4PM shall be processed the next banking day. Last batch of crediting is done at 7PM of each banking day.
Avoid the hassles of going to the bank and falling in line again just to get reloaded. Enroll your BDO account now!
Policy on myLX commission conversion to Loadwallet
Loadxtreme Subscribers (Technopreneurs and TechnoUsers) can convert their sales commissions from selling LX Dealership Franchise Package, AXS Subscription Package, and AXS Reorder Package starting October 6, 2008.
LX Load Wallet conversion request is available only through Subscribers’ LX web log-in (http://mylx.biz or http://axs.loadxtreme.ph) – ‘Convert Earnings’ Menu. Minimum conversion amount is Php 1,000.00, subject to 10% Withholding Tax per transaction.
LX Load Wallet conversion request cut-off is every Friday; 7:00pm. Crediting of all successful conversions is every Wednesday; 7:00pm.
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